img

EXCHANGE AND RETURN POLICY

 

We will happily accept returns purchases from melishmx.com in their original, unworn and clean condition with all tags attached. Items MUST be returned unworn, unwashed and undamged. You have 14 DAYS from your date of delivery to qualify for a full refund. All customers are responsible for covering shipping costs back to our facility for returns and reshipping costs for exchanges. We do not refund shipping costs.

 

Melish reserves the right to refuse a refund that does not abide by our return policy. Items returned that are deemed non-refundable will be returned back to you at your expense. We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

 

Once we have received your return, please allow for 1-4 business days for your return to be processed and refund issued. You will receive email confirmation that your return has been qualified for a refund and that a refund had been issued.

 

Start your return:

PLEASE MAKE SURE YOUR ITEM(S) IS UNWORN, UNWASHED, AND UNDAMAGED.

 

Send an email to info@melishmx.com that includes your Name, Order Number, Item(s) and reason for return. We will email you a confirmation with our return shipping address and further instructions.

 

SHIPPING

 

All orders may take up to 6 bisiness days to leave our shop. Business days are only Monday-Friday. This does NOT mean your order will arrive to your door in 6 business days. During new realeases and promos shipping times may be longer.

 

ORDERS 

 

Can I modify or cancel my order? Due to our efforts to ensure that you receive your order as quickly and accurately as possible, modifications and cancelation request needs to be done within an hour of placing your order.

What can I do if I received a defective item? We apologize! Before items are shipped out they are inspected and yours may have slepped by. Please make sure to contact us within 14 DAYS to inform us of the issue. If we are no notify within FOURTEEN days of receiving the item, it will no longer be considered for a refund. You must include a photo of the damage/defect and your order number with your email. 

Please note that damage caused by improper handling such as forcing an item on, will not be replaced as we can easily spot these types of damaged. We are not responsible for damages to clothing caused by improper care, handling or incorrect sizing.

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the site, we automatically collect certain infromation about your device, including information about your web, IP address, time zone, and some of the cookies that are installed on your device. Additionaly, as you browse the site, we collect information about the individual web pages or products that you view, what website or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected infromation as "Device Information".

 

We collect Device Information using the following technologies:

-"Cookies" are data files that are placed on your device or cumputer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

-"Log files" track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

-"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the site.

 

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information".

 

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payments information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally we use this Order Information to:

- Communicate with you;

-Screen our orders for potential risk or fraud; and 

-When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use Device Information that we collect to help us screen for potential risk and fraud(in particular, your IP address), and more generally to improve and optimize our Site(for example, by generating analytics about how our costumers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: http://www.shopify.com/legal/privacy 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:

https://policies.google.com/technologies/cookies#types-of-cookies

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for more information we receive, or to otherwise protect our laws.